ONOAYO Legal
Refund Policy
Last updated: August 2026
ONOAYO products are sold on Amazon. This page collects what we publish about returns, exchanges and refunds.
What's your return policy?
We only sell products on Amazon, please check Amazon’s return and exchange policy.
We cannot process returns and refunds for orders older than 30 days.
For quality problems that can only be solved by exchange, such as internal parts damage, large black spots and yellow spots on the projection screen, we still provide replacement service, but we need to charge a certain fee according to your remaining warranty period and product value. In general, we may offer you a special discount coupon where you can purchase a new projector directly from Amazon as an alternative.
How do I return or exchange an item?
If you encounter any difficulties when using the projector, please check our product support page.
If you need any help, please fill out our service form and we will arrange reissue or return or exchange for you.
When will I receive my refund?
Regular return and exchange services are performed on Amazon, and the details often depend on Amazon’s service status. Reissue accessories are subject to logistics conditions, please consult our customer service.