After-Sales Service
What's your warranty policy?
Our products enjoy a long 3-year official warranty policy.
Please register your order information in the Warranty window on the right side of the page to activate the warranty.
for warranty eligible products, we will offer you the following services: .
1. Free replacement or reissue of product accessories (such as remote control, power cord, manual, etc.)
2. Provide technical support and system upgrade .
3. Returns&Exchange(View our return policy in detail)
Please register your order information in the Warranty window on the right side of the page to activate the warranty.
for warranty eligible products, we will offer you the following services: .
1. Free replacement or reissue of product accessories (such as remote control, power cord, manual, etc.)
2. Provide technical support and system upgrade .
3. Returns&Exchange(View our return policy in detail)
Not Covered Under ONOAYO Warranty:
1.Products not purchased from Amazon
2.Unauthorized repair or disassembling.
3.Products with expired warranties.
4.Products without sufficient proof of purchase.
5.Products or parts with an altered identification label or from which the identification label has been removed.
6.Product damage due to fire, floods, lightning, or other forms of Force Majeure.
7.due to normal wear and tear
8.improper environment (including improper temperature or humidity)
9.Lost or stolen products.
2.Unauthorized repair or disassembling.
3.Products with expired warranties.
4.Products without sufficient proof of purchase.
5.Products or parts with an altered identification label or from which the identification label has been removed.
6.Product damage due to fire, floods, lightning, or other forms of Force Majeure.
7.due to normal wear and tear
8.improper environment (including improper temperature or humidity)
9.Lost or stolen products.
How do I get my projector repaired within warranty?
If you encounter any difficulties when using the projector, please check our product support page.
If you still have questions, please fill out our service form and we will reply to you as soon as possible.
If you still have questions, please fill out our service form and we will reply to you as soon as possible.
How to find my 17-digit Amazon order number？
Step 1: Login your Amazon account and click “Your Order” in Account & Lists Page
Step 2: Find your order and Click “Order details”.Then you will see your order ID
Step 2: Find your order and Click “Order details”.Then you will see your order ID
What's your return policy?
We only sell products on Amazon, please check Amazon's return and exchange policy.
We cannot process returns and refunds for orders older than 30 days
For quality problems that can only be solved by exchange, such as internal parts damage, large black spots and yellow spots on the projection screen, we still provide replacement service, but we need to charge a certain fee according to your remaining warranty period and product value. In general, we may offer you a special discount coupon where you can purchase a new projector directly from Amazon as an alternative.
We cannot process returns and refunds for orders older than 30 days
For quality problems that can only be solved by exchange, such as internal parts damage, large black spots and yellow spots on the projection screen, we still provide replacement service, but we need to charge a certain fee according to your remaining warranty period and product value. In general, we may offer you a special discount coupon where you can purchase a new projector directly from Amazon as an alternative.
How do I return or exchange an item?
If you encounter any difficulties when using the projector, please check our product support page.
If you need any help, please fill out our service form and We will arrange reissue or return or exchange for you.
If you need any help, please fill out our service form and We will arrange reissue or return or exchange for you.
Join our Trade-in Program to upgrade your projector to the latest model!
When will I receive my refund?
Regular return and exchange services are performed on Amazon, and the details often depend on Amazon's service status. Reissue accessories are subject to logistics conditions, please consult our customer service
How to find my 17-digit Amazon order number？
Step 1: Login your Amazon account and click “Your Order” in Account & Lists Page
Step 2: Find your order and Click “Order details”.Then you will see your order ID
Step 2: Find your order and Click “Order details”.Then you will see your order ID
