After-Sales Service

Our products enjoy a long 3-year official warranty policy.

We sell exclusively on Amazon, so the 17-digit Amazon order number is the proof of purchase in our system.

Please register your order information on our Warranty page to activate the warranty.

For warranty-eligible products, we will offer you the following services:

1. Free replacement or reissue of product accessories (such as remote control, power cord, manual, etc.)
2. Provide technical support and system upgrade
3. Returns & Exchange (view our return policy in detail below)

Not covered under ONOAYO warranty:

1. Products not purchased from Amazon
2. Unauthorized repair or disassembling
3. Products with expired warranties
4. Products without sufficient proof of purchase
5. Products or parts with an altered identification label, or from which the identification label has been removed
6. Product damage due to fire, floods, lightning, or other forms of force majeure
7. Damage due to normal wear and tear
8. Improper environment (including improper temperature or humidity)
9. Lost or stolen products

If you encounter any difficulties when using the projector, please check our Product Support page.

If you still have questions, please fill out our service form and we will reply to you as soon as possible.

ONOAYO projectors are sold on Amazon, so the number we need is the 17-digit Amazon order number, formatted like XXX-XXXXXXX-XXXXXXX . It is the proof of purchase in our system and the key to your warranty record.

Here is where to find it:

Step 1: Login your Amazon account and click "Your Orders" in the Account & Lists page.

Step 2: Find your order and click "Order details". Then you will see your order ID.

We only sell products on Amazon, so please check Amazon's return and exchange policy first. If you need a hand, reach us via our support form and we will help you through it.

We cannot process returns and refunds for orders older than 30 days. You can also review our refund policy.

For quality problems that can only be solved by exchange, such as internal parts damage, large black spots and yellow spots on the projection screen, we still provide replacement service, but we need to charge a certain fee according to your remaining warranty period and product value.

If you encounter any difficulties when using the projector, please check our Product Support page first.

If you need any help, please fill out our support form and we will arrange a reissue, return or exchange for you.

Returns and exchanges themselves follow Amazon's own process and time limits. See our refund policy for the channel details.

In general, we may offer you a special discount coupon where you can purchase a new projector directly from Amazon as an alternative.

Regular return and exchange services are performed on Amazon, and the details often depend on Amazon's service status. Reissued accessories are subject to logistics conditions — please consult us via the support form.

You can review the channel details in our refund policy.