Pre-sales Questions

We only sell products on Amazon. For the full specs, photos and feature breakdown, see the ONO5Pro-W product page.

You can also search for our products directly on Amazon, e.g. "ONOAYO ONO5Pro-W Projector".

Currently, we only sell products on Amazon.

You can check the detailed info about orders, logistics and payment on Amazon.

We are running a promotional campaign!

Whether you are a social media influencer or not, if you are willing to help us promote the product, we will reward you at least 50% off coupons or even free products.

Interested in the details? See our Promotion Program page for the full rules.

Our products enjoy a long 3-year official warranty policy.

We sell exclusively on Amazon, so the 17-digit Amazon order number is the proof of purchase in our system.

Please register your order information on our Warranty page to activate the warranty.

For warranty-eligible products, we will offer you the following services:

1. Free replacement or reissue of product accessories (such as remote control, power cord, manual, etc.)
2. Provide technical support and system upgrade
3. Returns & Exchange (view our return policy in detail below)

Not covered under ONOAYO warranty:

1. Products not purchased from Amazon
2. Unauthorized repair or disassembling
3. Products with expired warranties
4. Products without sufficient proof of purchase
5. Products or parts with an altered identification label, or from which the identification label has been removed
6. Product damage due to fire, floods, lightning, or other forms of force majeure
7. Damage due to normal wear and tear
8. Improper environment (including improper temperature or humidity)
9. Lost or stolen products

We only sell products on Amazon, so please follow Amazon's return and exchange process and time limits. If you need a hand, reach us via our support form and we will help you through it.

We cannot process returns and refunds for orders older than 30 days. You can also review our refund policy.

For quality problems that can only be solved by exchange, such as internal parts damage, large black spots and yellow spots on the projection screen, we still provide replacement service, but we need to charge a certain fee according to your remaining warranty period and product value. In general, we may offer you a special discount coupon where you can purchase a new projector directly from Amazon as an alternative.

If you encounter any difficulties when using the projector, please check our Product Support page.

If you still have questions, please fill out our service form and we will reply to you as soon as possible.